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Shipping & Returns

 

Returns Policy

 

(1) Introduction

 

We understand that from time to time you may wish to return a product to us.

 

We have created this 30-day returns policy to enable you to return products to us in appropriate circumstances.

 

This returns policy applies irrespective of your geographical location.

 

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

 

(2) Returns

 

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

 

(a) we receive the returned product within 30 days following the date of purchase of the product;

 

(b) the returned product is unused, in its original unopened, with any labels still attached, and otherwise in a condition enabling us to sell the product as new;

 

(c) you comply with the returns procedure set out below; and

 

(d) none of the exclusions set out below apply.

 

(3) Missing or damaged products

 

We are happy to refund any packages that go missing or are damaged.

 

You have 7 days from the date you receive the package to report any damages to us.

 

Missing packages cannot be claimed for until at least 21 days after the date of postage.

 

If a package arrives damaged please contact us within 7 days. Please retain the original packaging as this is required for a claim.

 

(4) Returns procedure

 

In order to take advantage of your rights under this returns policy, you must:

 

(a) Contact us at custserv@brieflives.co.uk or on the web form, within 7 days of receipt of the product stating the order number, details of the product you wish to return and the reason for return (no reason is required but we would appreciate the feedback).

 

(b) Once we contact you authorising the return, please return the product to us, including a copy of your receipt. Please be aware that you will be responsible for the product until it is received by us. You may wish to consider sending the product using a recorded delivery service.

 

(c) If you are returning a damaged product you must retain the original packaging and send the original packaging back with the product. It should not be used to send the item back in. Please do not remove the address label or any postage stamps. These requirements will enable us to make a claim on your behalf.

 

Products returned under this policy must be sent to:

 

Made Ecommerce Ltd
24 Sunnydene Ave
London E4 9RE
United Kingdom

 

You will be responsible for paying postage costs associated with returns under this policy.

 

(5) Exclusions

 

There are no exclusions at this time.

 

(6) Refunds

 

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and excluding the costs of returning the product to us.

 

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we received your returned product.

 

(7) Improper returns

 

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

 

(a) we will not refund or exchange the product;

 

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

 

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

 

If you have any queries please do not hesitate to contact us at custserv@brieflives.co.uk or on the web form.

 

Delivery policy

 

1.          Introduction

 

1.1    In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website

 

1.2    This policy shall not create legally enforceable rights and obligations; rather, our usual practice in relation to the delivery of products is indicated in this policy.

 

2.          Free delivery

 

2.1    We offer free standard delivery to all mainland UK addresses on all orders.

 

2.2    All other orders will be subject to delivery charges as detailed in Section 5.

 

3.          Geographical limitations

 

3.1    We will usually be able to deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.

 

3.2    We may from time to time agree to delivery products to other countries and territories.

 

4.          Delivery methods and periods

 

4.1    The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:

 

(a)    if your delivery address is on the United Kingdom mainland, you will be able to select the free standard delivery method, and the typical period for delivery of products by this method is 3 working days.

 

4.2    If you place your order by 4pm GMT/BST on a working day, these time periods run from the close of business on that day; if you place your order after 4pm GMT/BST on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.

 

4.3    The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.

 

4.4    We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.

 

5.          Delivery charges

 

5.1    Delivery charges will be free on all orders within the United Kingdom

 

6.          Delivery tracking

 

6.1    Delivery tracking is usually available in respect of all orders for our products.

 

6.2    To track your delivery, enter your tracking number (which is provided in your order shipping email) into our delivery service provider's website.

 

7.          Receipt and signature

 

7.1    All deliveries with a tracking number must be received in person at the delivery address, and a signature must be provided.

 

7.2    Our delivery service provider will notify you in advance of attempting to make a delivery requiring signature.

 

8.          Additional deliveries

 

8.1    If an initial delivery attempt is unsuccessful, our delivery service provider will make at least 1 more attempt to deliver the products in your order.

 

9.          Collection

 

9.1    If your products remain undelivered despite our delivery service provider making at least 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection.

 

10.       Delivery problems

 

10.1  If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.

 

10.2  If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).

 

10.3  An indicative list of the situations where a failure to deliver will be your fault is set out below:

 

(a)    you provided the wrong address for delivery;

 

(b)    there is a mistake in the address for delivery that was provided;

 

(c)    the address for delivery is not reasonably accessible;

 

(d)    the address for delivery cannot safely be accessed;

 

(e)    if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or

 

(f)    if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.

 

 

Payment

 

In order to purchase goods please click ‘buy’ on the product details page. This will add products to your cart. When you wish to check out please click ‘check out’ on the shopping cart on the left sidebar or at the top of the page.

 

This will take you to the shopping cart page. Please review you order here. You can delete items from the cart if you wish by selecting the item’s checkbox and clicking ‘delete’. You may also continue shopping by clicking ‘continue shopping’.

 

The shipping cost displayed on this page is an estimate based on the standard shipping cost in the United Kingdom. If you require an estimate for your country, select your country from the dropdown menu.

 

After you make any changes in the cart please click ‘update totals’ to display the current cost of your purchase.

 

Payment is accepted with all major credit and debit cards and all payments are currently processed through PayPal. You will not need a PayPal account to checkout.

 

When you are happy with your products you currently have one options with which to checkout.

 

Paypal Express

 

Click the ‘check out with Paypal’ logo at the bottom of the cart.

 

This will take you to the PayPal page. Either enter you PayPal login details or click on ‘Don't have a PayPal account?’ to pay with a debit or credit card.

 

Once you have entered your details you will be returned to the Brief Lives website to complete your order.

 

It is at this point that you may select a different postage method, depending upon your needs. For full details of postage methods see above.

 

Finally confirm your order. You will be sent an email confirming your order and that payment has been received.

 

If you have any issues with the checkout procedure please contact us at custserv@brieflives.co.uk or on the web form

 

 

 

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